Support is available to help with account questions, deposits and withdrawals, technical issues or general feedback. Use live chat, email or phone for quick assistance. Our team can guide you through account settings, troubleshooting and bonus queries. Contact channels are monitored to provide timely help and updates on service status. You can also use the secure contact form in Account settings for sensitive requests.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (live chat & email; priority for account, payment and technical issues) |
| General Enquiries | [email protected] (billing, press and general questions; allow 24–48 hrs reply) |
| Affiliate Enquiries | [email protected] (partnerships, tracking and commission queries) |
| Phone | +61 2 4983 7216 (local line for urgent account enquiries; calls & SMS) |
| Working Hours | Customer support 24/7; General enquiries Mon-Fri, 09:00-18:00 |
Email assistance
For detailed requests, account-related issues or matters that require explanations or documents, email is the preferred contact method. Use a clear subject line and include up-to-date contact details plus any relevant account ID to speed handling. This helps us locate your case and avoid delays. Expect a response within our stated service times.
Contact Form
Response Time
Support requests are typically handled promptly. Most enquiries are answered within one business day. Simple account and payment questions are resolved quickly; more complex issues, such as verification or dispute cases, may take longer depending on their nature and the checks required. If you need urgent help, use live chat for the fastest response.
Feedback
Tell us what you think - share feedback, suggestions or ideas to improve the site. Send them via live chat or email and we review your notes carefully and use them to improve the service and user experience. Your input helps shape updates, features and usability; short or detailed, every suggestion is considered.